HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Establish and lead delivery governance across the technology organisation, ensuring alignment of portfolio and cluster-level plans with strategic business objectives.
- Own and facilitate Programme Increment (PI) Planning ceremonies, driving cross-cluster coordination and ensuring integrated portfolio delivery plans with clear dependencies and risk management.
- Define and evolve delivery standards and frameworks, embedding consistent planning, reporting and governance practices across all clusters and value streams.
- Drive continuous improvement initiatives, leveraging delivery metrics such as DORA, lead time and quality indicators to optimise flow and predictability.
- Partner with senior engineering and product leaders to ensure seamless integration of delivery processes with product roadmaps and engineering priorities, enabling effective decision-making and risk mitigation.
- Lead organisational change in delivery capability, including agile coaching, process enablement and the development of planning disciplines that scale with business growth.
- Provide executive-level delivery reporting, including portfolio status, risk registers and KPI dashboards, ensuring transparency and accountability at all levels.
- Facilitate dependency resolution and escalation management, ensuring timely intervention to protect delivery commitments and strategic outcomes.
- Champion a culture of delivery excellence, fostering collaboration, accountability and adaptability across the technology organisation.
Requirements
- 10+ years of proven experience and leadership in large-scale delivery within product-led, B2B and SaaS organisations
- Hands-on experience delivering in scale-up environments
- Deep Agile expertise (SAFe, Scrum, Kanban, Portfolio Kanban)
- Skilled in quarterly planning and portfolio-level governance
- Strong understanding of delivery metrics and governance frameworks
- Effective in managing dependencies, risks, and cross-functional alignment
- Experience driving process standardisation and continuous improvement across scaled teams
- Excellent stakeholder engagement and executive-level reporting
- Proficient in Atlassian tools (JIRA, Confluence)
- Track record of leading organisational change and building delivery capability
- Certified Programme Manager (e.g. MSP) or Certified Project Manager (e.g. PRINCE2, PMP)
- Agile/Product certifications will be advantageous
Benefits
- Online interview with the Senior Talent Partner
- Online interview with the CPO and CTO
- Final interview with a presentation
- Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
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