CRM Manager & Data Analyst shaping the data - driven future at AVP Autoland, managing data quality and developing targeted marketing strategies. Collaborating closely with Marketing and Sales teams for market strength.
About the role
- Senior Data Analyst enhancing courier quality strategy for Glovo's Global Operations team. Driving data insights, frameworks, and KPIs to optimize operational efficiency and user satisfaction.
Responsibilities
- Own and define the global courier quality strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
- Drive initiatives that improve fleet quality KPIs, such as reliability, engagement, fraud prevention, and compliance.
- Proactively address key courier-related challenges at local, regional, and global levels.
- Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
- Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
- Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
- Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
- Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
- Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.
Requirements
- Degree in Engineering, Maths or any data driven domain.
- +2 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
- Strong analytical and coding skills: Python, SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…)
- Strong strategic vision and business mindset.
- Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.
- Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.
- Exceptional verbal and written communication skills (English is a must)
- Proactive, organized, and obsessed with detail.
Benefits
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
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