Hybrid Data Analyst, Quality & Fraud

Posted 2 weeks ago

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About the role

  • Own and define the global courier quality strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
  • Drive initiatives that improve fleet quality KPIs, such as reliability, engagement, fraud prevention, and compliance.
  • Proactively address key courier-related challenges at local, regional, and global levels.
  • Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
  • Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
  • Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
  • Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
  • Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
  • Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.

Requirements

  • Degree in Engineering, Maths or any data driven domain.
  • +2 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
  • Strong analytical and coding skills: Python, SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…)
  • Strong strategic vision and business mindset.
  • Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.
  • Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.
  • Exceptional verbal and written communication skills (English is a must)
  • Proactive, organized, and obsessed with detail.

Benefits

  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings!
  • Discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • Enhanced parental leave, and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Job title

Data Analyst, Quality & Fraud

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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