Own and define the global courier quality strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
Drive initiatives that improve fleet quality KPIs, such as reliability, engagement, fraud prevention, and compliance.
Proactively address key courier-related challenges at local, regional, and global levels.
Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.
Requirements
Degree in Engineering, Maths or any data driven domain.
+2 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
Strong analytical and coding skills: Python, SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…)
Strong strategic vision and business mindset.
Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.
Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.
Exceptional verbal and written communication skills (English is a must)
Proactive, organized, and obsessed with detail.
Benefits
An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings!
Discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
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