Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
About the role
- Customer Support Representative providing software support for TherapyNotes customers. Assisting with account set-up and technical inquiries in a hybrid office environment.
Responsibilities
- Train customers on how to properly navigate and use the TherapyNotes software
- Educate customers about core software features
- Help answer complex questions and support calls about specific TherapyNotes functions
- Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Maintain high standards, attention to detail, accuracy and completeness
- Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
- Customer Service Experience
- Flexible work hours required including limited nights and weekends
- Tech savvy: excellent computer and technical problem solving skills
- Experience working in a software support, call center, training or inside sales environment is a plus
- Experience with multichannel customer support / help desk software is a plus
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
Benefits
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
- Company provided refreshments and occasional lunches
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.