Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer support staff at a leading Swiss insurance company. Providing services and collaborating with field representatives in a hybrid work setting.
Responsibilities
- Preparing quotations for non-life insurance and private pension products
- Opening claims and handling minor claims
- Proactively collaborating with our field sales representatives
- Direct customer contact by phone and at the service counter
Requirements
- Commercial/vocational training in the insurance industry and experience in customer support at an all-lines insurer
- VBV certification or industry-specific further training (e.g., professional diploma) is a plus
- Strong service orientation with a structured and efficient way of working
- Independent, reliable and composed personality
- Strong organisational skills
- Fluent, professional German (written and spoken)
- Knowledge of French and other languages is an asset
Benefits
- A pleasant working environment in a cooperative-oriented company that has been repeatedly voted a top employer
- Extensive benefits package, including flexible working arrangements and various employee discounts
- Interesting and varied role
- Part of a dynamic team in a modern, appreciative working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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