Hybrid Customer Support Manager

Posted last week

Apply now

About the role

  • Lead, coach, and manage a high-performing team of Customer Support Representatives
  • Drive the end-to-end strategy for AI customer support
  • Oversee the daily operations of the support team
  • Analyze support data to identify trends and opportunities for process improvement
  • Collaborate with the Digital Customer Success team to ensure comprehensive self-service content
  • Establish and manage a quality assurance framework for customer experience

Requirements

  • 3+ years of experience in a customer support or help desk role within a SaaS environment
  • Proven ability to coach, motivate, and manage a diverse team of support professionals
  • Strong ability to define, track, and report on key support metrics
  • Exceptional written and verbal communication skills
  • Ideally you have demonstrated experience implementing, configuring, and managing Customer Support tools like Intercom
  • Experience leveraging AI/Chatbot technology for customer support is a strong asset

Benefits

  • Flexible, Hybrid-First Work
  • Inclusive leadership
  • Culture of connection
  • Growth investment
  • Recognition that matters
  • Perks with purpose

Job title

Customer Support Manager

Job type

Experience level

Mid levelSenior

Salary

CA$90,000 - CA$110,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job