Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
About the role
- Manager, Customer Support leading a high-performing team at Minga. Driving AI strategy and daily operations of customer support in a hybrid environment.
Responsibilities
- Lead, coach, and manage a high-performing team of Customer Support Representatives
- Drive the end-to-end strategy for AI customer support
- Oversee the daily operations of the support team
- Analyze support data to identify trends and opportunities for process improvement
- Collaborate with the Digital Customer Success team to ensure comprehensive self-service content
- Establish and manage a quality assurance framework for customer experience
Requirements
- 3+ years of experience in a customer support or help desk role within a SaaS environment
- Proven ability to coach, motivate, and manage a diverse team of support professionals
- Strong ability to define, track, and report on key support metrics
- Exceptional written and verbal communication skills
- Ideally you have demonstrated experience implementing, configuring, and managing Customer Support tools like Intercom
- Experience leveraging AI/Chatbot technology for customer support is a strong asset
Benefits
- Flexible, Hybrid-First Work
- Inclusive leadership
- Culture of connection
- Growth investment
- Recognition that matters
- Perks with purpose
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
Support & Distribution Specialist for LANDR helping music creators with distribution queries. Ensuring client satisfaction and addressing technical issues with users.
Support Specialist providing customer support to photographers at Capture One. Troubleshooting technical issues and assisting users with software features.
Customer Service Executive handling Spanish market inquiries in a dynamic company. Providing best in class service via multiple channels while managing B2B partnerships.
Support Specialist assisting customers with ACOM’s IBMi and Windows - based products. Joining a dynamic, growth - oriented organization with a worldwide footprint.
Customer Service Agent interfacing with clients in the German energy market, handling inquiries and managing contracts for business customer service.
Customer Support Representative at The Cigna Group ensuring effective delivery of customer service. Handling escalated customer conflicts and maintaining KPI reports for clients.
Concierge Specialist engaging new subscribers with personalized support at Sundays for Dogs. Focusing on feeding transitions and delivering a best - in - class customer experience from the first delivery.
Customer Service, Team Lead role responding to customer inquiries and ensuring excellent service. Demonstrating knowledge in systems and sales processes while fostering a positive team culture.