Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Part-time Customer Support Representative providing face-to-face support in branches and transitioning to remote service. Grow your career with training and opportunities for progression.
Responsibilities
- Providing face-to-face support to customers in branches
- Learning, growing, and developing within an inclusive organisation
- Transitioning into roles helping customers over the phone from home
- Delivering outstanding service remotely via social media, web-chat, and remote advice video calls
- Spending a minimum of 12 months in a customer service role, mastering new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence in the service you’re providing
- The commitment to deliver on your promises and going above and beyond for your customer
- A genuine teammate - collaborating closely with colleagues to ensure customers' needs are met
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.
Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Inventory Support Specialist ensuring inventory accuracy across multiple clinic locations. Collaborating with teams to support day - to - day operations and inventory initiatives.
Inventory Support Specialist maintaining accurate inventory for LaserAway clinics. Collaborating with clinic staff and HQ team for operational efficiency.
Inventory Support Specialist ensuring accuracy and integrity of inventory systems across multiple clinic locations. Collaborating with clinic staff and vendors for smooth operations and best practices.
Inventory Support Specialist ensuring inventory accuracy and collaboration between HQ and clinic teams. Managing vendor communication and supporting inter - clinic operations in aesthetic medicine.
Inventory Support Specialist ensuring accurate inventory management across multiple clinic locations. Collaborating with clinic staff and vendors for smooth operations and inventory initiatives.
Inventory Support Specialist ensuring inventory accuracy and integrity across clinic locations for LaserAway. Collaborating with clinic staff and vendors, supporting daily operations and compliance initiatives.
Inventory Support Specialist ensuring accurate inventory management across locations at LaserAway. Collaborating with teams to uphold standards and resolve discrepancies.