Analista de Suporte II atuando na linha de frente do suporte aos sistemas de gestão em saúde. Focado em garantir a eficiência e continuidade dos sistemas na Unimed Porto Alegre.
TG
Hybrid Customer Support Engineer – MedTech, SaaS
Posted 4 months ago
About the role
- Customer Support Engineer providing support for MedTech SaaS solutions in hospitals. Collaborating with teams to enhance service processes and ensure data management compliance.
Responsibilities
- Knowledgeable point of contact for end users and IT staff from our customers' PACS teams on technical questions related to the use of our medical image data management solutions
- Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archival solutions as well as frontend servers and applications
- Perform technical remediation of incidents in 2nd-level support within our archive applications and on frontend servers
- Analytical approach: conduct root cause analyses and collaborate cross-departmentally to resolve incidents
- Monitor services and applications on internal and customer systems
- Responsible for operating and managing the archive applications in our data centers
- Actively contribute to the continuous improvement of our support and operations processes
Requirements
- Completed vocational training or a degree in computer science or an equivalent qualification
- Solid knowledge of clinical IT, particularly PACS systems, and communication standards such as DICOM, IHE and HL7
- Preferably practical experience with Windows Server, SQL databases and archiving systems
- Strong communication skills and a service-oriented mindset
- Enjoy working directly with customers
- Excellent German skills (at least C1) and good English skills
Benefits
- A collegial, appreciative and motivating work environment that supports one another and celebrates successes as a team
- Plenty of scope to implement your own ideas
- Meaningful work: you directly contribute to optimal patient care — a role with real impact
- Opportunity to contribute to innovative MedTech and HealthTech solutions
- Flexible working models: full-time or part-time from 30 hours/week
- Short decision-making paths and agile working methods
- A permanent position with attractive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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