Hybrid Regional IT Support Technician

at citizenM hotels

• Job title: Regional IT Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $90,000 per year
• Degree requirement: Associate's Degree
• Tech skills: Cloud, iOS
• Location requirements: Hybrid, New York City, United States

About the role

• Regional IT Support Technician supporting IT technology in citizenM hotels and operational offices. Responsible for managing technical issues and coordinating external IT staff across the region.

Responsibilities

• Remote and on-site support of technical issues in hotels and offices
• Management and coordination of external IT staff in the US region
• On-site support and delivery of IT system installations during the hotel development stage
• Apply and maintain security standards in the hotels
• Understand, own, and keep up to date the property-specific documentation to provide proper support for the key systems within the assigned properties
• Work with the EU IT team on projects and new system rollouts to ensure regional requirements are met and compatible

Requirements

• Previous experience with hotel systems and time spent in hotel IT support is beneficial, but not required.
• A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed by hotel chains.
• Technical Hardware Skills
• Payment terminals
• Kiosks (Front desk)
• Low-voltage cabling/programmable logic boards
• Active and passive components of the IP Network for LAN and WAN
• File servers, desktop, laptop and handheld computers, mobile devices
• Audio visual systems and components Printers and any other peripherals connected to the hotel LAN
• PBX, Attendant Console, handsets, repeaters
• Cell/mobile phone networks and in-building signal re-transmission
• Broadcast TV service
• High speed internet access (HSIA)
• Digital CCTV systems
• Door lock and access control systems
• Technical Software Skills:
• Operating systems: MAC, Windows, IOS
• Network administration tools
• Remote access, terminal servers, VPN
• Google cloud suite
• Office automation and productivity
• Hotel-specific core applications
• Interfaces and integration to applications
• Other Skills:
• Written and oral English communication skills
• Ability and Willingness to solve problems
• Dedication to work and willingness to work under pressure
• The ability to prioritize your workload
• Please note that we are only able to consider applicants with the right to work in the United States. We won't be able to sponsor Visas for this role.

Benefits

• 10 free nights in any citizenM hotel per year (other than your own) based on availability.
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Medical, Dental, Vision, FSA, DCA, 401K
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)