Business Support Analyst supporting data - driven decisions through Power BI at Coloplast. Collaborating on projects and process improvements within the Business Support department.
About the role
- Systems Support Analyst focused on Dynamics 365. Involves developing and customizing applications to improve business processes in a hybrid work environment.
Responsibilities
- Solution Development: Assist in creating and customizing applications in Power Apps to meet business requirements, especially in CRM and Finance & Operations (F&O) areas.
- Process Automation: Create and maintain workflows in Power Automate (flows) to automate repetitive tasks and integrate data across different systems (including Dynamics 365, SharePoint and others).
- Technical Support: Provide first- and second-level support to users for implemented Power Platform and Dynamics 365 solutions.
- Requirements Analysis: Collaborate with senior analysts and business users to understand and document requirements for new features and improvements.
- Documentation: Keep technical and user documentation up to date for developed solutions.
- Training: Support the preparation of training materials and sessions for end users.
Requirements
- Minimum Experience: At least 6 months of experience (or relevant academic/personal projects) developing on the Microsoft Power Platform.
- Power Apps Knowledge: Ability to build applications.
- Power Automate Knowledge: Ability to create workflows (flows) to automate business processes.
- CRM Basics: Basic understanding of CRM processes (Sales, Customer Service) and/or experience with Dynamics 365 Sales/Customer Service.
- F&O Basics: Basic understanding of Finance and/or Operations processes (Accounting, Purchasing, Sales, Inventory) and/or experience with Dynamics 365 Finance and Operations.
- Education: Bachelor’s degree completed or in progress in Information Systems, Computer Science, Engineering, or related fields.
- Dataverse knowledge.
- Experience with Power BI for basic reporting.
Benefits
- 🏥 Health Insurance – Sul América.
- 🦷 Dental Insurance – Sul América.
- ✅ Individual Life Insurance, at no cost to the employee.
- 🚑 Ambulance emergency service (Emercor) at the São José dos Campos office.
- 🏦 Private pension plan with special conditions.
- 🍽 Meal or food allowance via Caju Card, including during vacation.
- 💳 Alelo Multibenefits Card worth R$ 300.00.
- 🚎 Transportation voucher, as required.
- 🏦 Credit union for financial support.
- 🏦 Partnership with Banco Itaú with fee waivers.
- 🎉 Day off on your birthday + special R$ 50.00 voucher on the Caju Card.
- ⏳ Flexible working hours, with up to 2 hours adjustment to your schedule.
- 🅿 Free on-site parking.
- 🌱 Healthy, people-centered work environment that fosters innovation and authenticity.
- 📖 Support for courses and language learning, with up to 2 hours per week for study.
- 📈 Career development plan with growth opportunities.
- 🎓 Partnerships with institutions for courses and training.
- 👥 Employee referral program to help you bring talent to the team.
- 🌟 Work with us and be part of a team that invests in your growth and well-being!
Job title
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