About the role

Systems Support Analyst focused on Dynamics 365. Involves developing and customizing applications to improve business processes in a hybrid work environment.

Responsibilities

Solution Development: Assist in creating and customizing applications in Power Apps to meet business requirements, especially in CRM and Finance & Operations (F&O) areas.
Process Automation: Create and maintain workflows in Power Automate (flows) to automate repetitive tasks and integrate data across different systems (including Dynamics 365, SharePoint and others).
Technical Support: Provide first- and second-level support to users for implemented Power Platform and Dynamics 365 solutions.
Requirements Analysis: Collaborate with senior analysts and business users to understand and document requirements for new features and improvements.
Documentation: Keep technical and user documentation up to date for developed solutions.
Training: Support the preparation of training materials and sessions for end users.

Minimum Experience: At least 6 months of experience (or relevant academic/personal projects) developing on the Microsoft Power Platform.
Power Apps Knowledge: Ability to build applications.
Power Automate Knowledge: Ability to create workflows (flows) to automate business processes.
CRM Basics: Basic understanding of CRM processes (Sales, Customer Service) and/or experience with Dynamics 365 Sales/Customer Service.
F&O Basics: Basic understanding of Finance and/or Operations processes (Accounting, Purchasing, Sales, Inventory) and/or experience with Dynamics 365 Finance and Operations.
Education: Bachelor’s degree completed or in progress in Information Systems, Computer Science, Engineering, or related fields.
Dataverse knowledge.
Experience with Power BI for basic reporting.

🏥 Health Insurance – Sul América.
🦷 Dental Insurance – Sul América.
✅ Individual Life Insurance, at no cost to the employee.
🚑 Ambulance emergency service (Emercor) at the São José dos Campos office.
🏦 Private pension plan with special conditions.
🍽 Meal or food allowance via Caju Card, including during vacation.
💳 Alelo Multibenefits Card worth R$ 300.00.
🚎 Transportation voucher, as required.
🏦 Credit union for financial support.
🏦 Partnership with Banco Itaú with fee waivers.
🎉 Day off on your birthday + special R$ 50.00 voucher on the Caju Card.
⏳ Flexible working hours, with up to 2 hours adjustment to your schedule.
🅿 Free on-site parking.
🌱 Healthy, people-centered work environment that fosters innovation and authenticity.
📖 Support for courses and language learning, with up to 2 hours per week for study.
📈 Career development plan with growth opportunities.
🎓 Partnerships with institutions for courses and training.
👥 Employee referral program to help you bring talent to the team.
🌟 Work with us and be part of a team that invests in your growth and well-being!