Second Line Support Engineer at Babcock, ensuring reliable satellite communications for the UK Armed Forces. Responsible for maintenance, troubleshooting, and providing technical support in a secure environment.
HD
Hybrid IT Support Engineer 1st & 2nd Level – Apple, macOS, IT Infrastructure
Posted 6 hours ago
About the role
- IT Support Engineer providing IT support for Apple-based environments, assisting various businesses in Germany. Focusing on infrastructure management, customer support, and system integration.
Responsibilities
- You support customers in operating and further developing their IT infrastructure – remotely via remote access or in person on site.
- General IT support for customers
- Analysis and resolution of spontaneous hardware and software issues
- General first- and second-level support
- Ongoing support of clients, infrastructures and applications
- Setup and integration of IT systems
- Installation and configuration of macOS workstations, iPhones & iPads
- Configuration of networks (LAN/WLAN), firewalls and VPN
- Setup & integration of storage and backup systems
- Setup & integration of VoIP telephone systems and endpoints
- Special IT infrastructure for medical practices
- Setup and integration of the practice management software tomedo
- Integration of Apple devices and peripherals into practice workflows
- Planning & deployment of complete IT environments for new medical practices, including migration from Windows infrastructures to the Apple ecosystem
- Managed services: remote monitoring and updates
- Support for (Mobile) Device Management setups
- Documentation and continuous improvement of IT structures
Requirements
- At least 3 years of experience in IT support for businesses
- Experience from an IT systems integrator or IT service provider is an advantage
- Good knowledge of macOS or the Apple ecosystem in general
- Experience with professional IT infrastructure (clients, networks, backup, VoIP, etc.)
- Structured working style and discipline for good documentation
- Enjoyment of direct customer contact
- German language skills, spoken and written, at least B2 level
- Driver’s license class B (for on-site assignments)
Benefits
- Varied IT work rather than monotonous support tickets
- You personally support a variety of customers and infrastructures – from medical practices and agencies to consultancies and more
- You are the face to the customer and build lasting, trust-based relationships
- Lots of freedom to shape your role
- In a small, collegial team you are heard, can contribute to technical decisions and bring your ideas directly into the work
- Your opinion and practical experience count
- Broad technical development opportunities
- You work with many technologies and can pursue further training or certifications, e.g. Apple Support Professional / Apple System Management MDM / Mobile Device Management / LANCOM networks / Starface VoIP telephony / Synology NAS storage solutions / ESET IT Security
- Family-like team with open communication and short decision paths
- Modern workplace with a MacBook, large monitor and ergonomic setup
- 30 days of vacation per year
- An attractive salary of up to €54k p.a., depending on your experience
- Hybrid work model (up to 2 days/week home office possible after the probationary period)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Systems Support Analyst focused on Dynamics 365. Involves developing and customizing applications to improve business processes in a hybrid work environment.
AI Support Engineer developing agent ownership strategies for WeSuite's support bot while ensuring performance and product knowledge. Strong focus on automation and continuous improvement in a SaaS environment.
Regional IT Support Technician supporting IT technology in citizenM hotels and operational offices. Responsible for managing technical issues and coordinating external IT staff across the region.
Provide IT support as a Help Desk Analyst for Vision33, collaborating with global teams across various technologies. Troubleshoot user issues and onboard new employees while maintaining IT inventory.
Customer Support Engineer in Ballerup contributing to solutions used by emergency services. Providing technical insights and support for complex software solutions in a hybrid work environment.
Technical Support Engineer providing expert hardware support for Onto Innovation semiconductor tools via remote and on - site assistance. Collaborate with teams for troubleshooting and product improvements.
Technical Support Engineer providing client support for Anaqua's IP management solutions. Collaborating with clients and internal teams to resolve issues and ensure satisfaction.
Product Upgrade Support Engineer assisting Anaqua with client upgrades. Collaborating on technical issues and coordinating upgrade processes with internal teams in a hybrid setting.
Technical Support Engineer providing assistance for production and commissioning of complex optoelectronic devices. Expertise in customer service within semiconductor and related industries required.