Customer Support Analyst managing client requests through email and WhatsApp. Updating reports and ensuring service level adherence at Brado Logística.
About the role
- Customer Support role at Mentorium in Berlin, responsible for customer communication and satisfaction management. Join a motivated team enhancing customer experience through efficient support.
Responsibilities
- Take ownership of advising and communicating with our customers via phone and email
- Manage orders and customer inquiries
- Improve customer satisfaction daily by providing fast and accurate support
Requirements
- Ideally, you have some initial experience in customer support
- You are reliable and detail-oriented
- Good verbal and written communication skills
- Native-level German proficiency
- Good command of English
- Proficient in MS Office programs
Benefits
- Attractive earning potential
- Optional 2 work-from-home days per week
- Christmas bonus after one year of employment
- Personalized onboarding tailored to you
- Flat hierarchies and a relaxed working atmosphere
- A cheerful and motivated team that pulls together
- State-of-the-art work equipment (Apple devices)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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