Customer Support Representative for ERP solutions at EDIT Systems GmbH. Responsible for onboarding and support for existing customers in the environment of hybrid work.
About the role
- Customer Support Agent at London Stansted Airport providing customer service during their journey. Acting as a point of contact for passengers while managing queues and disruptions.
Responsibilities
- Provision of customer service to passengers
- Responding to disruption across the airport
- Proactive management of queues and waiting areas
- Escalation and reporting of safety or security risks
- Queue management and crowd control
- Providing advice and guidance throughout the passenger journey
Requirements
- Extensive previous experience in a face to face customer service role
- Passion for providing first class service
- Excellent personal presentation
- Ability to assess a situation and deal appropriately
- Excellent time keeping and work ethic
- Ability to work unsupervised
- Proven customer service experience
- Strong, clear communicator
- Experience in implementing operational contingencies
- Can-do and proactive mindset
- Conflict management skills
- High level of personal resilience
- Ability to work in a team or alone
- Multi-lingual or second language would be useful
Benefits
- 17.5% shift pay allowance
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