Customer Support Representative for ERP solutions at EDIT Systems GmbH. Responsible for onboarding and support for existing customers in the environment of hybrid work.
About the role
- Retail Support Specialist driving dealer development for STIHL in eastern Tennessee, western North Carolina, and upstate South Carolina. Coordinating dealer set-ups and delivering training for dealer staff.
Responsibilities
- Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display
- Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
- Work with existing dealers to help develop their business
- Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
- Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
- Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
- Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
- Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
- Attend sales meetings, dealer training meetings and other required meetings and training
- All other duties and responsibilities as assigned
Requirements
- Bachelor’s degree or equivalent education and work experience preferred
- Previous sales or retail experience preferred
- Previous merchandising experience preferred
- 1-3 years of related work experience preferred
- Travel may be up to 75%
- Must be a self-starter and able to perform well with minimal supervision
- Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint
- Ability to champion and utilize other company-designated software (OneCRM, SAP) as needed
- Demonstrates effective time management and strong organizational skills
- STIHL product familiarity is required.
Benefits
- Competitive pay with multiple bonus opportunities and potential for annual merit increases
- Excellent health benefits including Medical, Dental & Vision Insurance
- Company-paid Life Insurance and Short & Long-Term Disability
- Robust retirement offerings including: A fully vested Pension Plan after 5 years
- A 401(k) with generous employer match
- Paid time off including 11 Paid Holidays
- A strong culture of stability, community, and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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