Customer Support Representative for ERP solutions at EDIT Systems GmbH. Responsible for onboarding and support for existing customers in the environment of hybrid work.
About the role
- Sales Advisor assisting advisory team in customer contract sales and service expansion. Generating leads and reviewing documentation with some supervision in Gurugram, India.
Responsibilities
- The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.
Requirements
- Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
- Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
- Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
- Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
- Refers any issues outside of procedures to a more senior sales advisory professional.
Benefits
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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