Hybrid Customer Support B2B

Posted last month

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About the role

  • Master data management with a 360° view: You take responsibility for the quality, consistency, and timeliness of our master data.
  • Quality assurance & interface work: You ensure data quality and work closely with cross-functional teams.
  • Knowledge management & process improvement: You maintain and update our knowledge base and monitor ticket trends.
  • Communication with heart and mind: You collaborate across departments and communicate clearly and solution-oriented.
  • AI affinity & future focus: You are eager to explore with us how artificial intelligence can make our work smarter.

Requirements

  • Structured and analytical work style with high attention to detail
  • Strong communication skills and team spirit
  • Business-fluent German and good English skills
  • Enthusiasm for master data management and process optimization
  • Curiosity about new technologies and smart tools
  • Please note that we will not sponsor your visa or relocation for this position; a valid work permit is required to be eligible for this role.

Benefits

  • 🏡 Work from home up to 3 days per week.
  • 🚲 Mobility support: Whether Swapfiets, a company bike (Jobrad) or the Deutschlandticket – we cover your commute.
  • 📗 Training budget of €1,000 per year – pursue your professional interests with our support.
  • 🧠 Mental health support through a partnership with Nilo.health
  • 💰 Pension provision – we want to give back and help secure your future.
  • 🏖️ 15 days per year of workation – from a location of your choice within the EU.
  • 🎉 Enjoy some fun moments with colleagues – we host an annual company party and several team events!

Job title

Customer Support B2B

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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