Customer Support Representative providing face - to - face support in Lloyds and Halifax branches. Opportunities for skill progression and transitions to remote roles.
About the role
- Customer Service Representative assisting clients with inquiries about spiritual services via phone and email. Providing tailored recommendations and handling account-related questions with a focus on empathy and professionalism.
Responsibilities
- Assist customers via phone and email with inquiries regarding their psychic readings, tarot card sessions, astrology reports, and other spiritual services.
- Handle account-related questions, such as payment issues, subscription details, and account management.
- Provide personalized recommendations for services based on customers' interests and past experiences.
- Navigate multiple systems simultaneously while listening and responding to customer concerns.
- Effectively de-escalate and empathize with customers who may be upset or frustrated, providing calming and understanding responses.
- Maintain a high level of professionalism while managing customer interactions in a friendly and supportive manner.
- Continuously stay informed about the variety of services we offer to ensure accurate and helpful information is provided to customers.
Requirements
- Previous inbound call center experience of at least 1 year is required.
- Must have at least a year of experience handling two (2) channels - phone and email
- Familiarity or interest in spiritual practices (psychic readings, tarot, astrology, etc.) is a plus.
- Excellent communication skills, with the ability to listen, empathize, and resolve issues effectively.
- Must be flexible with work schedule however the current need is Monday through Friday 10:30am-7:00pm EST.
- A home internet download speed of at least 25Mbps and upload speed of 25 Mbps, additionally, a wired Ethernet connection is usually recommended over Wi-Fi to provide more stable and consistent connectivity.
- Proficiency in multitasking across multiple computer systems while actively engaging with customers.
- Strong typing skills and the ability to toggle between systems quickly.
- Experience in de-escalation and conflict resolution is highly desirable.
- Will be required to have a camera on during company meetings.
- Ability to work both from home and on-site as needed.
- Must have reliable transportation.
Benefits
- Flexible hybrid work model.
- Computer and needed equipment will be provided.
- Comprehensive training on our products and services.
- Competitive pay with performance incentives.
- Career development training, and we promote from within - there are growth opportunities here!
- Fun, fast growing company - come as you are!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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