Customer Service Representative handling client inquiries and scheduling at Quakertown Veterinary Clinic. Responsibilities include answering calls, providing information, and managing client records.
About the role
- Customer Support role providing face-to-face assistance to bank customers in Worthing and Hove branches. Opportunities for skill development and transition into various roles are available.
Responsibilities
- Provide face-to-face support to our customers in branches
- Learn, grow and develop within an inclusive organisation
- Master new skills, dealing with more complex customer needs
- Explore a wide range of career opportunities across the Group
- Transition into a range of roles such as helping customers over the phone from home
Requirements
- No previous financial services experience required
- Ability to quickly build relationships to give customers a fantastic experience
- Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
- Commitment to deliver on your promises and going above and beyond for your customer
- Genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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