Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
About the role
- Customer Support Representative providing face-to-face support in Lloyds and Halifax branches. Opportunities for skill progression and transitions to remote roles.
Responsibilities
- A full-time branch-based opportunity working 35 hours per week.
- Provide face-to-face support to our customers in one of our branches.
- Learn, grow and develop within an inclusive organisation.
- Transition into a range of roles such as helping customers over the phone from home.
- Deliver outstanding service remotely via social media, web-chat and remote advice video calls.
- Spend a minimum of 12 months in a customer service role, mastering new skills and dealing with more complex customer needs.
- Explore a wide range of career opportunities across the Group in specialized areas including Digital, Operations, Fraud, and Financial Planning.
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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