Hybrid Customer Success Team Lead

Posted last month

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About the role

  • Lead, coach, and support Customer Success Managers to strengthen relationships and drive account growth
  • Work alongside the team to manage implementations and ensure customer adoption of Pigment
  • Establish trusted advisor relationships with customer executives and sponsors to drive advocacy and satisfaction
  • Define and track KPIs for the team and accounts; create and execute plans that deliver measurable results
  • Ensure consistent execution of the customer journey from onboarding through renewals; navigate escalations
  • Partner across customer organizations to uncover new use cases and drive expansion
  • Lead trainings, deliver presentations, and design practical solutions for customers
  • Contribute to Pigment’s customer community via events, content, and best-practice sharing
  • Collaborate closely with Product, Sales, Professional Services, and Partners to inform roadmap and go-to-market

Requirements

  • Background in Customer Success, Account Management, or Professional Services at a software/SaaS company
  • BA/BS required; MBA or advanced degree preferred
  • EPM or Finance experience preferred
  • Proven ability to engage senior stakeholders and build trusted, long-term partnerships
  • Strong communication and presentation skills
  • Strategic and analytical skills; ability to define goals and measure progress
  • Experience implementing SaaS platforms and driving long-term adoption
  • Experience leading, coaching, and mentoring teams
  • Ability to thrive in a fast-paced, high-growth environment with evolving priorities
  • Collaborative problem-solving and cross-functional experience

Job title

Customer Success Team Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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