Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
About the role
- Customer Success Specialist handling customer onboarding and support for Wolters Kluwer's CPM software. Ensuring customer engagement and satisfaction while collaborating with various teams.
Responsibilities
- Support more complex customer onboarding processes.
- Handle multiple customer inquiries with increasing complexity.
- Assist in resolving intermediate technical issues and troubleshooting.
- Conduct intermediate product training sessions for customers.
- Monitor and analyze customer usage patterns.
- Document and communicate recurring customer feedback to the team.
- Collaborate with sales and support teams on customer issues.
- Identify and escalate critical customer issues.
- Recommend product/service improvements based on customer feedback.
- Assist in development and refinement of onboarding materials.
Requirements
- Bachelor's degree or equivalent work experience.
- Minimum of 2 years' experience in Customer Success with a client driven technology company.
- Advanced Communication: Effective verbal and written communication skills.
- Customer Relationship Management: Skills to manage and nurture customer relationships.
- Analytical Skills: Use basic data to identify trends and insights.
- Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
- Product Knowledge: In-depth understanding of product features and benefits.
- Training Skills: Ability to convey information effectively during training sessions.
- Project Management: Basic project management skills to handle varied tasks.
- Technical Proficiency: Intermediate proficiency with CRM (Salesforce) and other customer support software.
Benefits
- A comprehensive benefits package that begins your first day of employment.
- Medical, Dental, & Vision Plans.
- 401(k).
- FSA/HSA.
- Commuter Benefits.
- Tuition Assistance Plan.
- Vacation and Sick Time.
- Paid Parental Leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.
Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Global Senior Director leading CRM transformation and organizational change management at AstraZeneca. Collaborating cross - functionally to improve user experiences and drive measurable business impact.
Join Paysafe as a Marketing Customer Engagement Manager to lead consumer CRM strategies and lifecycle marketing. Collaborate globally to enhance customer engagement and retention across various platforms.
Partner Success Manager at Central Payments fostering client relationships and supporting innovative payment programs in a dynamic fintech environment.