MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
VT
Hybrid Customer Success Specialist, Customer Support
Posted last month
About the role
- You will support our Customer Success Lead in daily operations and guide our clients from onboarding through to a long-term, successful collaboration.
- You independently conduct online onboardings and support sessions with our existing clients—clear, easy to understand, and always with a smile.
- You handle incoming support tickets and find fast, smart solutions for individual concerns.
- You work closely with the Sales team and our developers to continuously improve our product and help shape new features.
- You take on operational and administrative tasks—for example, expanding our Knowledge Base or maintaining our feedback tool—and contribute your own ideas.
Requirements
- Commercial training or equivalent background
- Experience in customer support/customer success
- Fluent German (at least C1)
- Strong self-organization and initiative
Benefits
- Permanent (open-ended) employment contract
- Up to four days of training leave per calendar year
- Flexible working hours and trust-based working time
- Hybrid work between the central office and home office
- Support for professional development and further training
- Employer contributions to employee savings schemes (Vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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