Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
VT
Hybrid Customer Success Specialist, Customer Support
Posted 3 months ago
About the role
- Customer Success Specialist supporting client onboarding and long-term collaboration while improving product features with the sales team.
Responsibilities
- You will support our Customer Success Lead in daily operations and guide our clients from onboarding through to a long-term, successful collaboration.
- You independently conduct online onboardings and support sessions with our existing clients—clear, easy to understand, and always with a smile.
- You handle incoming support tickets and find fast, smart solutions for individual concerns.
- You work closely with the Sales team and our developers to continuously improve our product and help shape new features.
- You take on operational and administrative tasks—for example, expanding our Knowledge Base or maintaining our feedback tool—and contribute your own ideas.
Requirements
- Commercial training or equivalent background
- Experience in customer support/customer success
- Fluent German (at least C1)
- Strong self-organization and initiative
Benefits
- Permanent (open-ended) employment contract
- Up to four days of training leave per calendar year
- Flexible working hours and trust-based working time
- Hybrid work between the central office and home office
- Support for professional development and further training
- Employer contributions to employee savings schemes (Vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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