Hybrid Customer Success Specialist

at Lyfegen

• Job title: Customer Success Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CHF 50,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Basel, Switzerland

About the role

• Customer Success Specialist working with Swiss healthcare companies to ensure access to medical treatments. Focused on client success through expert support and innovative solutions.

Responsibilities

• You act as the primary point of contact and trusted advisor for our clients in Switzerland to foster long-term partnerships and ensure their success with our solutions.
• You are the expert on Swiss pharmaceutical reimbursement processes and translate this expertise into practical solutions for clients and the Lyfegen team.
• You take ownership of Lyfegen's reimbursement service for Swiss clients, ensuring regulatory compliance, accuracy, and correct operational execution.
• You provide high-quality, clear support, resolve complex questions and issues efficiently, and work closely with internal teams, including Product and Tech, to ensure timely and effective resolution of customer problems and platform optimization.
• You proactively present new features, conduct upselling conversations, and advise clients by identifying and fulfilling additional needs to drive customer satisfaction and business growth.
• You design and deliver interactive onboarding trainings, lead and monitor the successful implementation of our solutions for Swiss clients, and coordinate all related onboarding activities.
• You drive continuous improvement of support documentation, proactively address user concerns, and optimize customer support.
• You represent the Swiss customer perspective in internal global strategy discussions and bring valuable insights into product development and Customer Success initiatives.

Requirements

• Curiosity about technical products and enjoyment in explaining solutions to users in a simple, understandable way.
• Strong interpersonal skills and the ability to work under pressure.
• Experience in B2B customer-facing roles.
• Excellent written and verbal communication skills in German and English.
• Ability to quickly and accurately understand complex processes.
• Well-structured work approach and the ability to set priorities.
• Self-driven and goal-oriented – you take ownership of your work.
• Customer-oriented mindset, driven to exceed customer expectations and solve difficult problems.
• Experience supporting customers with complex B2B applications (preferred).
• Experience in healthcare (preferred).

Benefits

• Join our mission to make necessary medical treatments accessible to patients more quickly.
• Have direct impact on Lyfegen's growth and success.
• We offer personalized professional development opportunities.
• Opportunity to work flexibly.
• Be part of an international team of highly motivated high performers.
• Work independently, take on responsibility quickly, and grow with it.