KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Work closely with Aras teams and customer sponsors within Aras accounts to drive post-sales adoption management and technical best practices for Aras Innovator
- Serve as a technical resource to help maximize customers' return on investment in their Aras solutions
- Use industry knowledge, enterprise solution technical advice, product knowledge, and adoption management experience to help customers reach business outcomes
- Enterprise Subscriber Program Management: act as primary interface between Aras and Enterprise Subscribers and help manage their programs
- Ensure Subscriber Adoption: coach on PLM best practices, perform periodic health checks and benchmarks, and facilitate support escalations when needed
- Coordinate Success Across Aras teams: oversee collaboration across Aras global teams, identify roadmaps or resolutions, engage partners and stakeholders, and provide clear updates to stakeholders and executive leadership
- Support Renewal and Nurture Expansion Opportunities: identify potential subscriber opportunities using business strategy expertise and product knowledge
Requirements
- Bachelor’s or Master’s degree in Engineering or comparable field
- 5+ years in sales, service delivery, or customer success management experience
- Strong sense of ownership with a bias for action and willingness to roll-up your sleeves to address problems
- Dedicated to connect customers with an understanding of their needs and ensuring they understand and realize the full value of Aras products and services
- Thrive in developing deep customer relationships and adoption coaching to result in continued revenue generation and high levels of customer satisfaction
- Excellent communication and presentation skills
- Able to travel up to 25%
- Manufacturing industry experience and knowledge of product development best practices (preferred)
- 5+ years of Product Lifecycle Management software experience (preferred)
- Japanese and English language proficiency (preferred)
- Significant experience deploying technology or services with large enterprise or global customers (preferred)
- Deep understanding of desired outcomes and business values for adopting PLM solutions (preferred)
- Strong financial acumen including an analytical and process-focused mindset (preferred)
- Understanding of Software-as-a-Service (SaaS) customer management and value drivers in recurring revenue business models (preferred)
- Able to commute to the Tokyo office on a regular basis (application question)
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