Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Customer Success Manager building client relationships and driving renewals for Engage3 solutions. Responsible for account management and strategic consultation to maximize client value in Tirana.
Responsibilities
- Drive renewals, identifying upsell opportunities
- Accurately forecast renewal and upsell opportunities
- Provide strategic consultation to customers
- Communicate regularly with clients on product updates
- Maintain accurate financial reporting for all accounts
- Create and update opportunities with the correct sales stage
Requirements
- College degree required; marketing and business degrees preferred
- Minimum 0-3 years Engage3 experience or 1+ years’ experience in Account Management, Customer Success, Analytics or Sales Support
- Proficient in English
- Ability to work US based hours
- Demonstrate agility, a continuous improvement mindset, and action-orientation
- Strong proficiency with Power Point, Excel, and Word; experience using Salesforce.com
Benefits
- Generate new revenue
- Build strong relationships with existing clients
- Ensure timely renewal of all customer contracts
- Collaborate with the Sales team to close deals
- Act as the owner of the customer relationship post-sale
- Drive regular check-ins to drive usage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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