Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Customer Success Manager at No Isolation improving education technology access for children. Onboard and support AV1 robots while collaborating with educational institutions in the UK.
Responsibilities
- You’ll help local authorities, schools, and trusts onboard and support their AV1 robots, ensuring every child gets the most from this life-changing technology.
- You’ll manage projects, set objectives, define reporting needs, and spot new opportunities for AV1 to support remote access to learning.
- You’ll become the go-to guide for customers, providing expertise on everything from product knowledge to implementation.
- With your experience in education (and particularly in AP or SEND), you’ll bring credibility, insight, and empathy — helping customers see a real return on their investment, and helping us strengthen AV1’s impact across the UK.
Requirements
- Are a senior practitioner in schools, APs, or similar settings
- Are a qualified teacher educated to degree level
- Have a strong understanding of UK education, especially in SEND/ or Alternative Provision sector
- Care deeply about inclusive practice
- Have experience working with (or alongside) LAs, MATs, or specialist school
- Can build trusted relationships with ease — you’re charismatic, credible, and reliable
- Are confident in presenting and engaging groups
- Bring strategic thinking, problem-solving skills, and a proactive “can-do” approach
- Have experience using technology to drive change in education
Benefits
- Purpose–driven Scandinavian company: Driving positive change in society, where business growth creates direct social impact.
- Growth opportunities: Take ownership of a your region and expand your role as we scale further in the UK and across Europe.
- Wellbeing & flexibility: Weekly wellness hour and a flexible hybrid setup to support a sustainable lifestyle.
- Enhanced parental & sick leave benefits: More generous than the UK standard, providing extra support for family and health needs.
- Generous paid annual leave: You get 25 days holiday + 2 PJ days + bank holidays.
Job title
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