Hybrid Customer Success Manager

Posted 3 weeks ago

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About the role

  • Partner with customer stakeholders to understand their goals, assess their capabilities, and provide strategic recommendations.
  • Serve as a trusted advisor throughout the customer lifecycle, guiding them on best practices for org strategy, governance, and change management.
  • Evangelize the full capabilities of Salesforce across all our Clouds and deliver business value by demonstrating how our solutions can solve customers’ key challenges.
  • Proactively identify risks to a customer’s success and work collaboratively with the account team to build and execute a mitigation plan.
  • Cultivate strong, strategic relationships with key stakeholders and executives.
  • Work seamlessly with Sales, Renewals, Professional Services, and Product teams to align efforts and maximize customer value.

Requirements

  • 3+ years of experience in a customer-facing role within enterprise SaaS or cloud technology, preferably in Customer Success.
  • Proven hands-on knowledge of Salesforce products and platform features, with the ability to articulate their value and align them to business priorities.
  • Strong consulting skills and a track record of driving business value for customers by acting as a trusted advisor.
  • A solid understanding of business processes (Sales, Service, Marketing, Support) and how they can be enhanced by business applications and automation.
  • Fluency in Chinese and Business-level English are essential.
  • Experience operating within Taiwan markets is highly desired.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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