Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Customer Success Manager empowering enterprise customers in Taiwan through Salesforce solutions and relationship building. Driving strategic recommendations and ensuring value realization across customer engagements.
Responsibilities
- Partner with customer stakeholders to understand their goals, assess their capabilities, and provide strategic recommendations.
- Serve as a trusted advisor throughout the customer lifecycle, guiding them on best practices for org strategy, governance, and change management.
- Evangelize the full capabilities of Salesforce across all our Clouds and deliver business value by demonstrating how our solutions can solve customers’ key challenges.
- Proactively identify risks to a customer’s success and work collaboratively with the account team to build and execute a mitigation plan.
- Cultivate strong, strategic relationships with key stakeholders and executives.
- Work seamlessly with Sales, Renewals, Professional Services, and Product teams to align efforts and maximize customer value.
Requirements
- 3+ years of experience in a customer-facing role within enterprise SaaS or cloud technology, preferably in Customer Success.
- Proven hands-on knowledge of Salesforce products and platform features, with the ability to articulate their value and align them to business priorities.
- Strong consulting skills and a track record of driving business value for customers by acting as a trusted advisor.
- A solid understanding of business processes (Sales, Service, Marketing, Support) and how they can be enhanced by business applications and automation.
- Fluency in Chinese and Business-level English are essential.
- Experience operating within Taiwan markets is highly desired.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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