Partner with customer stakeholders to understand their goals, assess their capabilities, and provide strategic recommendations.
Serve as a trusted advisor throughout the customer lifecycle, guiding them on best practices for org strategy, governance, and change management.
Evangelize the full capabilities of Salesforce across all our Clouds and deliver business value by demonstrating how our solutions can solve customers’ key challenges.
Proactively identify risks to a customer’s success and work collaboratively with the account team to build and execute a mitigation plan.
Cultivate strong, strategic relationships with key stakeholders and executives.
Work seamlessly with Sales, Renewals, Professional Services, and Product teams to align efforts and maximize customer value.
Requirements
3+ years of experience in a customer-facing role within enterprise SaaS or cloud technology, preferably in Customer Success.
Proven hands-on knowledge of Salesforce products and platform features, with the ability to articulate their value and align them to business priorities.
Strong consulting skills and a track record of driving business value for customers by acting as a trusted advisor.
A solid understanding of business processes (Sales, Service, Marketing, Support) and how they can be enhanced by business applications and automation.
Fluency in Chinese and Business-level English are essential.
Experience operating within Taiwan markets is highly desired.
Sage Intacct Client Success - Senior at CLA managing solutions for clients across multiple ERP systems. Overseeing technical aspects of implementations and fostering client relationships locally and nationally.
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
Operations Manager overseeing operational excellence for Customer Success at Xero. Partnering with leadership and implementing continuous improvement strategies with a focus on AI integration.
Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.
Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.