Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager handling account growth and customer retention for a global mobile communications provider. Engaging with clients and leveraging Salesforce for account management.
Responsibilities
- Own and grow a portfolio of strategic customer accounts, ensuring maximum retention, satisfaction, and revenue growth.
- Analyse account performance, usage data, and customer behaviour to identify risks and create proactive upsell and cross-sell opportunities.
- Negotiate pricing and commercial terms with confidence, ensuring mutually beneficial outcomes.
- Leverage Salesforce to manage pipeline, forecast accurately, and report on account performance.
- Build strong, trusted relationships by engaging customers regularly through calls, emails, and meetings.
- Maintain a responsive service standard, ensuring customer queries and requests are addressed within the hour.
Requirements
- Strong commercial acumen, with the ability to analyse numbers quickly and make sound business decisions in real time.
- Demonstrated success in identifying and delivering upsell opportunities.
- Salesforce expertise is required.
- Familiarity with mobile telecom plans (voice, SMS, data).
Benefits
- CLT contract — enjoy job stability and reliable benefits that value your work
- Quarterly performance bonuses to reward your hard work and achievements
- Meal allowance paid into Caju card — R$100 per working day
- Health insurance with SulAmérica — 50% covered by the company
- Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
- Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.