Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- Customer Success Manager handling account growth and customer retention for a global mobile communications provider. Engaging with clients and leveraging Salesforce for account management.
Responsibilities
- Own and grow a portfolio of strategic customer accounts, ensuring maximum retention, satisfaction, and revenue growth.
- Analyse account performance, usage data, and customer behaviour to identify risks and create proactive upsell and cross-sell opportunities.
- Negotiate pricing and commercial terms with confidence, ensuring mutually beneficial outcomes.
- Leverage Salesforce to manage pipeline, forecast accurately, and report on account performance.
- Build strong, trusted relationships by engaging customers regularly through calls, emails, and meetings.
- Maintain a responsive service standard, ensuring customer queries and requests are addressed within the hour.
Requirements
- Strong commercial acumen, with the ability to analyse numbers quickly and make sound business decisions in real time.
- Demonstrated success in identifying and delivering upsell opportunities.
- Salesforce expertise is required.
- Familiarity with mobile telecom plans (voice, SMS, data).
Benefits
- CLT contract — enjoy job stability and reliable benefits that value your work
- Quarterly performance bonuses to reward your hard work and achievements
- Meal allowance paid into Caju card — R$100 per working day
- Health insurance with SulAmérica — 50% covered by the company
- Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
- Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
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