KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Fully own meaningful, strategic enterprise relations and LatAm book of business (plus select NA & EMEA accounts)
- Work hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts
- Own and maintain relationships with assigned accounts, managing onboarding through renewal conversations
- Act as a product ambassador, overseeing adoption and regular usage of Sylvera’s products and services within an international book of business
- Advise customers on the entire product suite and expand footprint by promoting new products and services into customer accounts
- Track and deliver customer value and secure renewals of product and services revenue on healthy commercial terms
- Operate independently in a dynamic environment requiring high mental agility
Requirements
- Business fluent in English, Portuguese, and Spanish
- Minimum of 3 years experience working with enterprise accounts in a commercial role that includes value-based, direct customer engagement
- Cares deeply about the climate and ecosystems of the earth
- Self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience ideal
- Ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives
- Experience may have been gained in consulting/advisory, customer success / account management
- Open to occasional business travel in the region
- Proven track record of working against commercial targets
- Experience expanding existing accounts is highly beneficial
Benefits
- Equity in a rapidly growing startup
- Private Health Insurance and Life Assurance
- Unlimited annual leave - and encouragement to actually use it!
- 4 weeks/year work from anywhere
- Enhanced parental leave
- Up to 20 days paid sick leave
- No corners cut in having the best tech to do your job
- Access to Mental Health support
- Monthly team socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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