Hybrid Customer Success Manager

at TRIC Robotics

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santa Maria, United States

About the role

• Customer Success Manager enhancing relationships in agricultural sales through innovative technology. Driving customer acquisition and managing engagements with farmers in California.

Responsibilities

• Drive new customer acquisition by introducing TRIC’s solution to growers, following up on leads, and turning interest into long-term contracts.
• Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals.
• Use TRIC’s case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value.
• Serve as the ongoing relationship manager for assigned accounts—checking in regularly, coordinating demos, and ensuring strong communication.
• Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRIC’s robots in action.
• Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC.
• Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops.
• Capture customer feedback and assist in developing testimonials, case studies, and referrals.
• Maintain a deep understanding of TRIC’s service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers.
• Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment.

Requirements

• 3–7 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops.
• Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus.
• A clear, confident communicator with a track record of building trust and closing deals in person.
• Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data.
• Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews.
• Comfortable working independently in a fast-paced, startup environment.
• Knowledge of pest and disease control practices is helpful but not required.
• Spanish language skills are a plus.

Benefits

• Benefits including medical, vision, dental, and 401k