HC
Humanise CollectiveAccounts Payable Clerk – Media Buying
Accounts Payable Clerk at Humanise handling media purchases and invoice processing. Collaborating with finance and media teams for accurate financial data and reporting.
About the role
- Report to the Manager of Customer Success within the Procurement Customer Success team at Euna Solutions.
- Develop a deep understanding of the Procurement SaaS product and its public-sector use cases.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders; lead regular customer meetings.
- Build strong relationships with key stakeholders; identify individual and organizational goals to deliver value at every touchpoint.
- Design and execute customer success plans to help customers achieve desired outcomes and maximize product value.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams (sales, marketing, product development) to ensure exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand product scope.
- Monitor customer health indicators, respond to potential retention risks, and facilitate churn mitigation calls.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attend and assist with webinars and events to connect with customers and expand the customer community.
Requirements
- Bachelor's degree in business, communications, computer science, or related field.
- 1+ year(s) of experience in customer success, implementation, customer support, or a related field.
- Proven track record of developing and implementing successful customer experience strategies.
- Experience in project management, including the ability to manage multiple projects simultaneously.
- Proficient in Salesforce, Microsoft Office, and other relevant software applications.
- Strong communication skills; ability to communicate confidently with executives, project managers, business analysts, end users and key stakeholders.
- Ability to design and execute customer success plans, conduct regular check-ins, monitor customer health, and facilitate churn mitigation.
- Experience analyzing customer data and usage patterns to identify upsell/cross-sell opportunities.
- Willingness to be in-office 3 days/week in our Atlanta, GA or Oakville, ON office.
- Legally able to work full time in Canada or the USA.
Benefits
- 💵 Competitive wages — We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- 🧘♀️ Wellness days — Euna Employees enjoy 2 extra days off in the summer to extend long weekends.
- 🙌 Community Engagement Committee — Opportunities to give back to local communities through time, gifts and skills.
- 🕰 Flexible work days — Flexible work days tailored to employee and role requirements.
- 💰 Health and dental benefits — "Ask us for a copy of our health and dental benefits!"
- 🎉 Culture committee — Frequent fun events and celebrations.
- Professional growth and advancement opportunities — Dynamic environment with considerable opportunity for career growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MA
MassMutualProcurement Contract Manager
Contract Manager leading and managing complex commercial agreements for MassMutual. Overseeing projects, negotiating terms, and collaborating with stakeholders to ensure compliance and operational excellence.
CG
CSC GenerationPurchasing Specialist
Purchasing Specialist overseeing all aspects of purchase order processes in an outdoor ecommerce company. Managing vendor relationships and ensuring product flow meets service standards.
SE
Switzerland Global EnterpriseSourcing Capacity Readiness Leader
Leader responsible for sourcing capacity and risk mitigation in Gas Power Plant projects. Ensuring on - time delivery and supplier readiness for equipment and capacity improvements.
SE
Switzerland Global EnterpriseLead Commodity Sourcing
Commodity Sourcing Leader managing over $30M in fluid components sourcing strategy. Driving supplier management and engagement while ensuring compliance with terms and conditions in a global matrix environment.
VA
ValgroupPurchasing Analyst
Purchasing Analyst managing complex procurement projects at Valgroup. Requires advanced Excel and experience in supplier negotiations in a hybrid model based in Lorena/SP.
BD
BAUHAUS DeutschlandTeamassistenz, Einkauf Assortment Management
Teamassistant in Einkauf Assortment Management supporting team's data maintenance and communication with suppliers. Working with internal teams using Excel and BAUHAUS's module system.
RE
ResMedProcurement Specialist
Specialist Procurement managing procurement quotes, orders and supplier relations for ResMed's procurement team. Enhancing quality of life in sleep and respiratory care.
MA
MANN+HUMMELVice President, Indirect Procurement
Vice President Indirect Procurement at MANN+HUMMEL is responsible for leading and developing global indirect procurement. Ensuring alignment with corporate objectives and driving cost efficiency and innovation.
Lead Vendor Management Services at AT&T optimizing vendor relationships and ensuring quality performance standards. Collaborate across sourcing and procurement to meet organizational goals.