Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
About the role
- Customer Success Manager at Dataminr serving as the platform expert for client success. Ensuring value optimization and supporting a diverse user base with key stakeholder engagement.
Responsibilities
- Serve as the platform expert and ensure value optimization for a portfolio of accounts
- Rely on scaled and strategic engagement techniques to support a diverse user base
- Interface with key stakeholders to align on business goals & objectives
- Leverage consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
- Strategically navigate and influence stakeholders in the buying process
Requirements
- Bachelor's degree or equivalent relevant experience in a related field
- 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
- Cyber experience is a plus
Benefits
- Generous PTO and sick leave
- Flexible work arrangements
- Competitive benefits package
- Professional development opportunities
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