KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Be the primary point of contact for designated portfolio of customers across varied sectors and industries, establishing a trusted advisor relationship and acting as the customer advocate into the business
- Work with customers to establish critical goals or other key performance indicators to determine success
- Help customers to achieve success and increase adoption by advising how the Unily platform can be leveraged to meet requirements
- Use analytics data and other measurement tools to understand product usage and work with customers to implement change
- Conduct regular business reviews post product implementation to ensure return on investment and evolving platform objectives
- Recognise, address, and escalate customer needs/issues cross-departmentally to ensure quick resolution
- Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal
- Prepare and educate customers on new features and releases and support in the implementation of these
- Maintain a deep understanding of the product, keeping up to date as it continuously evolves
- Independently partner with multiple stakeholders across Unily and the client, influencing retention, satisfaction, revenue growth, external advocacy, and product adoption
Requirements
- 5+ years experience in a Customer Success Management, Account Management or Partnership Management role
- Experience in managing a portfolio of £1m plus ARR
- Experience in managing large multinational organisations with 10,000 plus employees
- Experience working in a SaaS environment
- Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle
- Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro
- Experience within a fast paced, dynamic and entrepreneurial company
- Proficiency in the German language (either conversational or fluent) is preferred
- Excellent attention to detail
- Solution driven
- Ability to work independently and as part of a team
- Organised and able to prioritise, multi-task, work under pressure and to deadlines
- Proactive, motivated, calm and show initiative
Benefits
- generous base salary and discretionary company bonus
- Our awesome team culture focused on achieving results as a team and having fun
- Industry leading product and tools/resources to become a Unily expert
- Hybrid working and flexibility to support sustainable work/life balance
- Bright and modern office spaces with a well-stocked kitchen
- Option to bring your dog to work
- 25 days holiday plus an extra paid day off for your birthday
- Vitality life cover (for health, sight, hearing and dental)
- Aviva pension (via a salary sacrifice scheme)
- Life assurance
- Income protection
- 1 fully paid volunteering day per year
- Employee matching charity donation scheme
- Options to lease an Electric Vehicle through our salary sacrifice scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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