Hybrid Customer Success Manager II

Posted last month

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About the role

  • Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs
  • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions
  • Empower clients with tools and resources to cultivate strong advocacy and enhance billing relationships
  • Foster deep understanding of customers' organizational context and objectives and tailor solutions
  • Partner with Account Managers to identify upselling and cross-selling opportunities
  • Proactively engage with accounts ahead of renewal dates to support renewals and mitigate risks
  • Take ownership of customer account gross retention, prioritizing satisfaction and loyalty
  • Drive client engagement and product adoption to ensure ongoing value delivery
  • Conduct onboarding and training sessions for new customers to facilitate seamless integration
  • Gather customer feedback through executive business reviews and identify expansion opportunities

Requirements

  • Bachelor's degree or higher preferred
  • Demonstrated expertise in customer success, account management, or related field
  • At least 3 years of hands-on experience in account management
  • Exceptional communication and interpersonal skills
  • Excellent written and verbal communication skills in Filipino and English
  • Results-driven, proactive, and collaborative mindset
  • Experience driving product adoption, risk mitigation strategies, and conducting user training
  • Willingness and ability to work hybrid schedule (in office 3 days/week)
  • Ability to legally work in the Philippines

Benefits

  • 20 days of annual paid time off plus an additional day for your birthday
  • Comprehensive healthcare insurance with annual health & dental check
  • Employee assistance programs covering mental health, legal, financial, wellness, and behaviour
  • Complimentary CalmApp subscription for you and your loved ones
  • Hybrid work schedule (in-office 3 days/week) and energetic work environment
  • Family leave program that grows with tenure
  • Ongoing professional development opportunities and mentorship
  • Inclusive and diverse company culture

Job title

Customer Success Manager II

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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