Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
About the role
- Customer Success Manager enhancing client collaboration through the Luxury Presence App. Guiding onboarding and ongoing client success within the real estate sector.
Responsibilities
- Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
- We’re looking for a Customer Success Manager to drive adoption and engagement of the Luxury Presence App, a mobile-first solution designed to transform how real estate agents and their clients collaborate. By enabling seamless sharing of MLS listings, personalized searches, and real-time collaboration through interactive boards, the app helps agents deliver an unparalleled client experience.
- As a CSM, you’ll play a pivotal role in guiding clients from onboarding to ongoing success. You’ll lead activations, provide training, and proactively ensure that clients are maximizing the app’s features to drive retention, satisfaction, and long-term business growth.
Requirements
- 2+ years of SaaS experience, ideally in Customer Success, Product Management, or a related field
- Demonstrated ability to manage customer lifecycles and drive product adoption
- Strong analytical skills to interpret data trends and develop client strategies
- Excellent written and verbal communication skills with a knack for creating engaging training and content
- A passion for technology, innovation, and improving the real estate client experience
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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