Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Customer Success Manager shaping success journeys for B2B clients at Dreamdata. Driving adoption, supporting customers, and providing strategic advice with growth opportunities.
Responsibilities
- Shape the success journey for our customers
- Drive adoption and usage
- Support existing customers and the sales team during pre-sales
- Become an expert on the Dreamdata platform and its integrations
- Serve as a strategic advisor in a non-commercial role with opportunities for growth to commercial CSM or Account Management
Requirements
- 5+ years of experience within B2B SaaS, preferably MarTech or Big Data
- Minimum 3+ years of commercial experience, in new business, renewals, upsells and/or cross-sells
- A proven track record of driving revenue results for your customers and your company
- Strong presentation and negotiation skills, as well as a solid business acumen
- Entrepreneurial mindset and ability to work seamlessly across internal teams
Benefits
- Total monthly OTE of 65k DKK
- Base salary of 55-60k DKK/month, based on experience
- Commission on upsells/cross-sells
- Equity
- Office dogs
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