Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- Customer Success Manager at FactSet building client relationships and maximizing Irwin platform usage. Aiding growth and retention of customer base while managing account health and feedback.
Responsibilities
- Build relationships with current clients and help them maximize their use of Irwin
- Grow and retain customer base through value-adds and trusted advisorship
- Onboard customers successfully, making them masters of the Irwin platform
- Communicate continuously with customers to deliver value and inform on new product releases
- Work cross functionally within the company to communicate with all stakeholders in customer success
- Manage all reporting about the health of customers' accounts
- Identify opportunities or issues within the product based on customer feedback
Requirements
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- Passion to drive the business forward via expansion and retention revenue (NRR)
- Ability to build strong relationships with customers
- High energy with a hands-on approach and strategic thinking in fast-paced environment
- Outstanding persuasive verbal and written communication skills required
- Experience in investor relations, investor relations consulting, or capital markets-related technology products desired
- Experience using investor relations and financial data platforms
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Paid family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
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Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
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