GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Build relationships with current clients and help them maximize their use of Irwin
- Grow and retain customer base through value-adds and trusted advisorship
- Onboard customers successfully, making them masters of the Irwin platform
- Communicate continuously with customers to deliver value and inform on new product releases
- Work cross functionally within the company to communicate with all stakeholders in customer success
- Manage all reporting about the health of customers' accounts
- Identify opportunities or issues within the product based on customer feedback
Requirements
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- Passion to drive the business forward via expansion and retention revenue (NRR)
- Ability to build strong relationships with customers
- High energy with a hands-on approach and strategic thinking in fast-paced environment
- Outstanding persuasive verbal and written communication skills required
- Experience in investor relations, investor relations consulting, or capital markets-related technology products desired
- Experience using investor relations and financial data platforms
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Paid family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.
MO
MoBerriesCustomer Success Manager
Customer Success Manager assisting with onboarding for clients of SaaS company. Focusing on customer satisfaction and conducting training webinars while managing feedback.
VI
VitalSourceCustomer Success Specialist
Customer Success Specialist enhancing student experience at VitalSource Technologies. Supporting campus partnerships with training, reporting, and customer engagement activities.
IN
Insider.Customer Success Manager
Customer Success Manager responsible for client relationships across Spain, Italy, and Portugal. Join a B2B SaaS company transforming customer experience with AI technology.