GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Build relationships with current clients
- Onboard our customers successfully
- Constantly communicating with customers
- Manage all reporting about the health of customers' accounts
- Identifying opportunities or issues within the product based on customer feedback
Requirements
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- Ability to build strong relationships with customers
- Outstanding persuasive verbal and written communication skills are required
Benefits
- Health, life, and disability insurance
- Retirement savings plans
- Discounted employee stock purchase program
- Paid time off for holidays
- Family leave
- Company-wide wellness days
- Flexible work accommodations
- Career progression planning
- Business Resource Groups open to all employees
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