Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
About the role
- Customer Success Manager engaging employer partners in meaningful education and career connected solutions. Collaborating with Sales, Implementation, and Marketing to drive partner growth and satisfaction.
Responsibilities
- Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
- Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
- Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
- Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
- Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
- Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support.
- Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
- Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services
- Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value
Requirements
- Experience in account management, customer success, management consulting, or other client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences
- Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs
- Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company
Benefits
- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k Match
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager enhancing client satisfaction through structured onboarding and performance analysis for digital dental solutions. Collaborating with client teams to improve usage and satisfaction.
CRM Administrator supporting Salesforce platform to enable a data - driven sales team at Inchcape Shipping Services. Collaborate with global teams and drive performance improvements in a hybrid role based in London.
Client Success Manager at T - Mobile focused on enhancing relationships within Government and Enterprise segments. Managing onboarding, ongoing support, and account growth for strategic business clients.
Senior Manager, Customer Success driving strategies for customer satisfaction and retention at Euna Solutions. Leading a team to deliver exceptional customer experiences in a hybrid work environment.
Specialized Customer Success Manager driving adoption and value realization for AI - powered Contract Lifecycle Management workflows. Engage with customers to unlock full value through strategic partnerships and success plans.
Forward Deployed Engineer at Safety Radar building AI risk assessment modules and engaging with clients. Focusing on technical implementation and client partnership for safety risk management.
Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.