Customer Success Manager helping customers utilize Triumph's data tools effectively. Responsible for onboarding, analytics support, and relationship building in a remote role.
About the role
- Customer Success Manager ensuring long-term brand success with Refluenced's influencer marketing platform. Managing customer journeys from onboarding to performance reporting.
Responsibilities
- Support and advise clients: You guide them through the entire campaign process — from planning to reporting — show them how to use our platform optimally, and provide valuable tips for successful campaigns.
- Keep performance in focus: You conduct regular reporting and feedback calls with top clients, analyze results, and jointly develop optimization ideas.
- Shape the platform: You actively listen, collect client feedback and forward it to our team to continuously improve the platform and co-create new features.
- Upselling & growth: With your insights you identify opportunities and propose suitable solutions that make campaigns more successful.
- Expand performance marketing: You help clients extend their campaigns using Partnership and Spark Ads to increase reach and performance.
- Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can make the most of new features.
Requirements
- Initial experience in Customer Success Management or Influencer Marketing — bonus if you also have knowledge of Performance Marketing.
- A feel for strategic planning and campaign optimization.
- Enjoy working with tools & tech (HubSpot, Notion, Meta & TikTok Ad Manager, and analytics tools).
- Analytical thinking: you use data as the basis for decisions.
- Strong communication skills: you can explain complex topics simply and engage clients.
- Hands-on mentality & ability to work independently.
Benefits
- Collaboration with top brands such as Samsung, About You and others.
- Short decision-making paths and a high degree of responsibility.
- A motivated, digital team with a startup spirit.
- Flexible working hours and a remote option.
- Personal coaching and professional development.
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