Junior CRM Assistant at Bequest Academy managing customer relationships and optimizing CRM processes for better client engagement. Supporting marketing and sales teams in client retention and data analysis.
About the role
- Customer Success Manager ensuring long-term brand success with Refluenced's influencer marketing platform. Managing customer journeys from onboarding to performance reporting.
Responsibilities
- Support and advise clients: You guide them through the entire campaign process — from planning to reporting — show them how to use our platform optimally, and provide valuable tips for successful campaigns.
- Keep performance in focus: You conduct regular reporting and feedback calls with top clients, analyze results, and jointly develop optimization ideas.
- Shape the platform: You actively listen, collect client feedback and forward it to our team to continuously improve the platform and co-create new features.
- Upselling & growth: With your insights you identify opportunities and propose suitable solutions that make campaigns more successful.
- Expand performance marketing: You help clients extend their campaigns using Partnership and Spark Ads to increase reach and performance.
- Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can make the most of new features.
Requirements
- Initial experience in Customer Success Management or Influencer Marketing — bonus if you also have knowledge of Performance Marketing.
- A feel for strategic planning and campaign optimization.
- Enjoy working with tools & tech (HubSpot, Notion, Meta & TikTok Ad Manager, and analytics tools).
- Analytical thinking: you use data as the basis for decisions.
- Strong communication skills: you can explain complex topics simply and engage clients.
- Hands-on mentality & ability to work independently.
Benefits
- Collaboration with top brands such as Samsung, About You and others.
- Short decision-making paths and a high degree of responsibility.
- A motivated, digital team with a startup spirit.
- Flexible working hours and a remote option.
- Personal coaching and professional development.
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