Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
About the role
- Junior CRM Assistant at Bequest Academy managing customer relationships and optimizing CRM processes for better client engagement. Supporting marketing and sales teams in client retention and data analysis.
Responsibilities
- Manage, segment, and organize the customer database
- Ensure data quality in the CRM system
- Monitor metrics such as conversion rate, CAC, LTV, and churn
- Create reports and dashboards
- Identify opportunities to improve the sales funnel
- Plan campaigns for: email marketing, automated flows, retention and loyalty initiatives, and reactivation of inactive customers
- Create customer journeys
- Develop relationship nurture sequences
- Support sales and marketing teams by delivering and nurturing qualified leads
- Optimize sales funnel processes
Requirements
- Prior experience in CRM or a related area
- Intermediate Excel skills and experience with data visualization tools for building dashboards
- Experience with CRM platforms and marketing automation systems, with the ability to extract and analyze reports
- Knowledge of data analysis techniques and customer segmentation
- Familiarity with data integrations and API usage is a plus
Benefits
- Remote work equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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