ZC
Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.
About the role
- Develop a deep understanding of customers' business models, build lasting relationships, and serve as a trusted adviser to ensure successful, long-term partnerships
- Create tailored account plans outlining critical success factors, performance metrics, targets, and recommendations to address customers' strategic goals and business challenges within the retail and supply chain space
- Efficiently and effectively deliver specialized advisory and recovery services (e.g., revenue recovery support), ensuring high customer satisfaction, retention, and long-term value realization
- Monitor overall account performance, keep complex projects on track, and implement structured programs to drive platform adoption, especially for low-usage accounts
- Identify and execute opportunities to increase contract value by expanding service scopes, cross-selling other retail solutions, or integrating new services
- Maintain accurate forecasts of expansion revenue and renewal pipelines, reporting confidently to leadership on progress against targets
- Build strong relationships with key decision-makers across customer finance, operations, and supply chain teams to champion and drive the adoption of new solutions and services
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of dedicated Customer Success Management (CSM) experience or 3 years of professional business experience in a client-facing role (e.g., Sales or Account Management)
- Direct experience within a SaaS environment or experience managing clients utilizing complex SaaS platforms
- Proven ability to build strong, executive-level relationships, including conducting business reviews with C-level and SVP-level executives
- Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful, empathetic approach to addressing customer pain points
- Comfortable working in a fast-paced environment, with strong active listening skills and the agility to quickly assess and address changing priorities
Benefits
- You will be working with a supportive and enabled team that provides a lot of training opportunities
- You will be working with the flexible team with a great team culture
- You will join the company that combines innovation with corporate social responsibility
- Being a part of a global brand that is evolving in customer-centric projects
- You will have the opportunity to work hybrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
OP
Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.
KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.