CRM Specialist optimizing HubSpot - centric marketing, sales, and service operations at SmartAcre. Partnering with clients to ensure scalable and performant technology stacks aligned with revenue goals.
About the role
- Customer Success Manager joining world’s leading retail network optimizing supply chain operations. Ensuring outstanding customer experience and driving strategic business goals.
Responsibilities
- Develop a deep understanding of customers' business models, build lasting relationships, and serve as a trusted adviser to ensure successful, long-term partnerships
- Create tailored account plans outlining critical success factors, performance metrics, targets, and recommendations to address customers' strategic goals and business challenges within the retail and supply chain space
- Efficiently and effectively deliver specialized advisory and recovery services (e.g., revenue recovery support), ensuring high customer satisfaction, retention, and long-term value realization
- Monitor overall account performance, keep complex projects on track, and implement structured programs to drive platform adoption, especially for low-usage accounts
- Identify and execute opportunities to increase contract value by expanding service scopes, cross-selling other retail solutions, or integrating new services
- Maintain accurate forecasts of expansion revenue and renewal pipelines, reporting confidently to leadership on progress against targets
- Build strong relationships with key decision-makers across customer finance, operations, and supply chain teams to champion and drive the adoption of new solutions and services
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of dedicated Customer Success Management (CSM) experience or 3 years of professional business experience in a client-facing role (e.g., Sales or Account Management)
- Direct experience within a SaaS environment or experience managing clients utilizing complex SaaS platforms
- Proven ability to build strong, executive-level relationships, including conducting business reviews with C-level and SVP-level executives
- Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful, empathetic approach to addressing customer pain points
- Comfortable working in a fast-paced environment, with strong active listening skills and the agility to quickly assess and address changing priorities
Benefits
- You will be working with a supportive and enabled team that provides a lot of training opportunities
- You will be working with the flexible team with a great team culture
- You will join the company that combines innovation with corporate social responsibility
- Being a part of a global brand that is evolving in customer-centric projects
- You will have the opportunity to work hybrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for long - term client relationships and revenue growth at Sitero. Overseeing onboarding, collaboration, and customer satisfaction initiatives.
Director of Customer Success overseeing APAC region for SafetyCulture. Driving customer retention and execution of business goals through strategic leadership and team mentorship.
Customer Success Manager responsible for customer outcomes within the compliance domain at rePurpose Global. Guiding clients through complex data - intensive workflows while ensuring renewals and growth opportunities.
Analista de CRM Pleno working on data orchestration and executing campaigns in a hybrid model. Focusing on analytical and technical collaboration in a transformational environment.
Web Developer focusing on CRM solutions using SugarCRM and Zendesk, customizing and developing features with PHP and JavaScript. Collaborating with clients and ensuring project delivery in Hamburg.
Customer Success Representative driving customer engagement and retention. Collaborating with teams to enhance product adoption and satisfaction through proactive outreach and relationship building.
Microsoft Dynamics CRM Developer enhancing and maintaining CRM solutions. Working with Microsoft technologies and focusing on digital transformation processes in a dynamic environment.
Leads the Customer Success function and operational service delivery for strategic customers in APAC markets. Ensures seamless cooperation across teams for service excellence in Singapore.
Customer Success Manager at ZeroNorth focusing on global partnerships and sustainability through SaaS solutions. Collaborating with various teams to drive customer adoption and success.