Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
About the role
- PMO intern assisting in customer success plans and contract renewals for a tech solutions company in Brazil.
Responsibilities
- Execute and monitor Adoption Plans for customers;
- Populate the Customer Success system with reliable, up-to-date information;
- Support contract renewal processes for support agreements;
- Create quotes for software and support renewal processes;
- Prepare commercial proposals for renewals;
- Structure renewal plans involving Enterprise Agreements;
- Manage scheduling of Customer Success activities with clients.
Requirements
- Currently enrolled in a higher education program;
- Knowledge of process structuring;
- Knowledge of Cisco Lifecycle Incentives;
- Intermediate English.
Benefits
- Health insurance plans
- Dental plans
- Meal allowance
- Transportation allowance
- Life insurance
- SESC partnership
- ACATE partnership
- Flexible benefits: at Teltec we offer flexible benefits that can be allocated according to individual preferences across the following categories: meals, food, health, education and mobility;
- Reduced working hours for breastfeeding new mothers: to support mothers balancing work and childcare, we have a policy to reduce working hours for breastfeeding periods;
- Scholarship program for postgraduate studies (postgraduate degrees, MBA, specializations);
- Foreign language scholarship program;
- Runtec Program: we invest in incentives for our Solutions to participate in sports competitions;
- TecMassage: a program offering quick massages aimed at improving the quality of life of our Solutions;
- Hybrid work model to take advantage of the best of both worlds;
- Coffee, fruit and snacks available;
- 100% subsidy for technical certifications;
- Benefits club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass) and Feirinha da Caju;
- Birthday day off;
- Referral program: bonuses for referring and hiring professionals;
- Benefits may vary by location, contract type and/or be subject to change due to the annual budget.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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