As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
About the role
- CRM Tech Specialist acting as a technical bridge in CRM operations at Fanatics. Ensuring reliability and efficiency across the CRM technology ecosystem with hands-on role in integrations and automation.
Responsibilities
- Act as a technical specialist across the CRM stack (e.g. XtremePush, Movable Ink, internal CDPs, rewards integrations).
- Maintain working knowledge of platform capabilities, data structures, audience logic, and automation patterns.
- Create and maintain CRM technical documentation, QA checklists, and how-to guides.
- Investigate and resolve CRM technical issues relating to data, audiences, automations, and integrations.
- Partner with Engineering, Data, Product, and vendors to resolve incidents and improve reliability.
- Work closely with Product, Engineering, Data, Legal, CS, and Loyalty teams on CRM initiatives.
Requirements
- 3-5 years of experience in CRM operations, CRM technology, lifecycle marketing, or MarTech roles.
- Hands-on experience with CRM platforms, data-driven marketing, and personalization.
- Strong problem-solving skills across data flows, automations, and platform logic.
- Experience working with Product, Engineering, and Data teams.
- Clear communication skills and strong documentation discipline.
- High attention to detail and interest in MarTech and platform infrastructure.
Benefits
- For information about our benefits, please visit https://benefitsatfanatics.com/
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
Lead transition to AI - powered sales for customers at Modjo, managing Success and Support teams for optimal customer experience.
Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.