Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Customer Success Coordinator at Pluralsight managing renewals, uncovering growth opportunities and cross-team collaboration. Seeking detail-oriented candidates with a passion for customer success.
Responsibilities
- Manage the full renewal lifecycle for a large portfolio of customers
- Create quotes, process orders, track forecasts, and collect purchase orders
- Support agreement negotiations in partnership with internal stakeholders
- Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
- Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
- Partner with Account Executives to support upsell and cross-sell motions
- Maintain accurate records and contribute to forecast accuracy and account health
Requirements
- Curiosity around SaaS, technology, or workforce development.
- Basic understanding of business development, sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations.
- Strong communication, organization and time management skills
- Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
Benefits
- competitive compensation packages
- medical coverage
- unlimited PTO
- wellness reimbursements
- Pluralsight subscription
- professional development funds
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