Hybrid Customer Success Consultant

Posted 3 weeks ago

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About the role

  • Manage large accounts in the education sector and ensure clients feel they are receiving the highest level of customer service;
  • Be responsible for overall customer satisfaction and work to delight them with our products and services;
  • Develop renewal strategies to ensure customers continue using our products and services in the future;
  • Track the progress of each account and work to resolve any issues that may arise;
  • Collaborate with other internal teams to ensure customer needs and expectations are met;
  • Provide support in critical situations and ensure that the solutions implemented meet customers' needs and expectations;
  • Conduct regular meetings with customers to ensure we are meeting our agreements and contractual expectations.

Requirements

  • Proven experience as a Customer Success Consultant, preferably in the education sector;
  • Excellent communication skills;
  • Ability to solve problems efficiently and assertively;
  • Ability to work in a team and collaborate with other internal areas;
  • Availability to travel and a valid driver's license (category B);
  • Affinity with education and socio-emotional learning;
  • Understanding of how a school operates.

Benefits

  • Meal voucher or food allowance (you choose how to split it)
  • Gympass, to help you stay on top of your health
  • Casual dress code
  • A day off in your birthday month so the date doesn't go by without celebration
  • One Friday off per month (or one day off per month, to be agreed with management)
  • Career plan: we want to see you grow with us!

Job title

Customer Success Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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