Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Consultor(a) de Sucesso do Cliente focusing on customer satisfaction for educational services. Responsible for client engagement and retention strategies with a passion for education.
Responsibilities
- Manage large accounts in the education sector and ensure clients feel they are receiving the highest level of customer service;
- Be responsible for overall customer satisfaction and work to delight them with our products and services;
- Develop renewal strategies to ensure customers continue using our products and services in the future;
- Track the progress of each account and work to resolve any issues that may arise;
- Collaborate with other internal teams to ensure customer needs and expectations are met;
- Provide support in critical situations and ensure that the solutions implemented meet customers' needs and expectations;
- Conduct regular meetings with customers to ensure we are meeting our agreements and contractual expectations.
Requirements
- Proven experience as a Customer Success Consultant, preferably in the education sector;
- Excellent communication skills;
- Ability to solve problems efficiently and assertively;
- Ability to work in a team and collaborate with other internal areas;
- Availability to travel and a valid driver's license (category B);
- Affinity with education and socio-emotional learning;
- Understanding of how a school operates.
Benefits
- Meal voucher or food allowance (you choose how to split it)
- Gympass, to help you stay on top of your health
- Casual dress code
- A day off in your birthday month so the date doesn't go by without celebration
- One Friday off per month (or one day off per month, to be agreed with management)
- Career plan: we want to see you grow with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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