Customer Success Operations Specialist ensuring customer satisfaction and operational efficiency through collaboration and operational excellence. Managing inquiries and supply commitments to meet customer expectations.
About the role
- Customer Success Analyst managing client relationships and software implementation for Gradus Tech. Focused on client retention and using analytics for continuous improvement throughout projects.
Responsibilities
- Manage an assigned portfolio of clients, focusing on customer success and retention
- Implement sold software, monitor the applicability of tools, and ensure the maintenance and continuity of products and processes at client sites
- Populate and monitor metrics/KPIs to design and implement action plans that prevent customer churn
- Conduct training sessions for platform users
- Manage internal and external stakeholders to ensure the success of commercial relationships
- Act as a liaison for client requests with Gradus Tech's product team, supporting the continuous improvement of our systems and solutions
- Perform proactive outreach to clients in the managed portfolio to propose process improvements and drive engagement with the platforms
Requirements
- Bachelor's degree
- Experience in digital solutions companies
- Experience in customer/client management (experience with CRM is a plus)
- Proficiency in Microsoft Office, advanced Excel, and Power BI
- Analytical mindset and a dynamic, proactive approach
- Excellent written and verbal communication skills
- Intermediate English and Spanish
- Familiarity with budgeting concepts is a plus
Benefits
- Meritocracy and competitive compensation: salary, profit-sharing (PLR), health and dental insurance, TotalPass, and meal allowance (VR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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