JDE CSMS Consultant at Birlasoft implementing business process solutions and customer advisory. Requires 5 - 10 years JDE experience and BE/BTech degree.
About the role
- Customer Success Analyst managing SMB customer relationships to improve their utilization of the Gupy platform. Involved in digital transformation projects at client organizations.
Responsibilities
- Manage a portfolio of clients that are companies with up to 500 employees in Brazil, ensuring execution and success throughout the customer journey for mid-market accounts;
- Conduct meetings and client contacts according to the Mid-Touch service model (bimonthly cadence);
- Represent Gupy in building long-lasting relationships with clients;
- Participate in digital transformation projects for HR at client companies;
- Deeply understand each client’s business, analyze data and recommend improvements to optimize their Recruitment & Selection or Corporate Learning processes, helping them get increasing value from our platform;
- Analyze customer usability indicators and the health of your portfolio;
- Co-create success plans with clients that demonstrate the value of purchasing the platform and position them as innovative HR organizations;
- Record meetings and relevant information in the CRM (Salesforce);
- Analyze customer usability indicators and portfolio health metrics (CSAT, NPS, expansion, net churn, accounts at risk, contract utilization);
- Maintain regular feedback and interaction with Commercial, Finance and Legal teams;
- Identify and propose solutions that make internal processes more agile, scalable and cost-effective for Gupy;
- Expand Gupy’s complementary products/modules (cross-sell);
Requirements
- Previous experience in Customer Success working with a Mid-Touch journey;
- Prior experience in customer retention strategies;
- Experience working directly with Recruitment & Selection workflows;
- Negotiation techniques, problem-solving skills, Excel and PowerPoint;
- Analytical skills – your role will primarily be to guide customers to use our platform more effectively using Recruitment & Selection indicators;
- Empathy and negotiation – you will interact with very different companies daily, so understanding their needs and contexts is essential;
- Time management and organizational skills – you will face new fronts and challenges constantly; maintaining a healthy routine will help you prioritize operational tasks.
Benefits
- Flexible schedule (yes, even when working from home);
- Meal allowance on the Caju card;
- Health insurance 100% covered by Gupy for you, with co‑payment for legal dependents;
- Dental plan;
- Home office allowance;
- Dasa Saúde (health service partner);
- Physical health support through benefits such as Wellhub and Totalpass;
- Starbem, a telemedicine and online well-being service offering an initial free package of 4 psychology sessions, 1 nutrition consultation and medical appointments;
- 6-month maternity leave;
- Extended paternity leave;
- 5 days marriage leave;
- Internal recognition with our Gupy Coins, which can be redeemed as credit on your Caju card (rewards such as Netflix voucher, Spotify voucher, Pizza voucher, Gamer voucher, Romantic Dinner voucher);
- Day off on your birthday;
- Short Fridays — on Fridays we finish work at 3:00 PM;
- Creditas payroll-deductible loan with lower interest rates;
- Creditas financial education, with exclusive content to help you focus on your personal finances;
- Creditas Store, a shop where you can purchase products or services and pay via payroll deduction;
- Férias&Co, annual credits to help you organize vacations by purchasing accommodation and flights in Brazil and worldwide via subscription (we subsidize part of the monthly fee; subscription optional);
- Opportunity to become a Gupy shareholder.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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