Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross - functional teams to enhance client satisfaction and product adoption.
About the role
- CRM Analyst responsible for developing strategies for enhancing customer experiences and satisfaction at Pmweb. Engage clients and create valuable marketing campaigns to drive growth.
Responsibilities
- Identify Opportunities: Detect new needs and expand clients' service portfolios.
- Proactive Communication: Maintain daily contact with clients, participating in meetings and interacting via email and WhatsApp.
- Strategic Relationship Management: Build close relationships with clients, understanding their needs and delivering exceptional service.
- Platform Adoption: Increase adoption of Pmweb platforms and products, driving client engagement and satisfaction.
- Workshop Facilitation: Lead and create workshops to train clients on effective use of available tools.
- Project Management: Participate in special projects assigned by management and collaborate with operational teams.
- Metrics Monitoring: Monitor clients' metrics daily to ensure strategies are optimized.
- Impactful Reporting: Develop and present weekly and monthly reports with insights on performance and service consumption.
- CRM Strategy Development and Implementation: Focus on optimizing segmentation and personalization of campaigns, using methodologies such as RFV and LTV.
- Control Group Implementation: Implement control groups to measure the effectiveness of marketing campaigns and ensure efficient resource allocation.
- LTV Analysis: Identify high-value customers and propose actions to maximize return on the relationship.
- Multichannel Campaign Development: Create campaigns aligned with customer needs and behaviors, using segmentation data.
- CRM KPI Monitoring: Analyze retention, churn and engagement rates, suggesting continuous improvements.
- Cross-Functional Collaboration: Work with marketing, data and BI teams to ensure CRM strategies align with business objectives.
- Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.
Requirements
- Bachelor's degree in Marketing, Advertising, Communications or related fields.
- Previous experience in account management and strategic client servicing.
- Solid knowledge of digital marketing, CRM campaigns and performance.
- Familiarity with CRM, CRO and loyalty best practices.
- Ability to analyze data, metrics and results to identify new business opportunities.
Benefits
- Medical and Dental Insurance
- Life Insurance
- Childcare Allowance
- Birthday Day Off
- Wellhub
- Transportation Allowance
- Meal and/or Food Allowance
- Language Incentive
- Education Incentive
- Certification Incentive
- 7 different work schedule options
- Home Office Allowance
- Structured evaluation cycle
- Continuous feedback
- Profit Sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.
Head of Customer Success overseeing US Enterprise clients at Interact, improving customer engagement and success metrics.
Customer Success Manager at Dealerware transforming automotive retailers into mobility networks. Responsible for customer adoption, satisfaction, and retention strategies.
Customer Success Specialist at Meltwater managing enterprise client support and enhancing customer experience in a hybrid role. Collaborating with teams to meet client requirements and advocate for best practices.
CRM Marketing Manager developing and scaling lifecycle marketing strategies for US Physicians group at AMBOSS. Utilizing multi - channel CRM to drive engagement, retention, and growth.
Senior Client Success Manager leading integrated campaigns at The Drum while managing key accounts and client relationships. Supporting junior colleagues and driving best practices in the Client Services function.
Associate, Client Success Manager responsible for managing Grubhub Campus post - sales relationships and driving engagement with college dining programs. Launching new campuses and optimizing client partnerships across multiple locations.
Customer Success Manager enhancing customer satisfaction and engagement for B2B SaaS solutions in the DACH & Nordics region. Focus on strategic account management and client relationship building.
Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.