Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign

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customer-success-manager

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).				

• Conduct 1-to-1 customer engagements focused on product adoption, value realization, and satisfaction
• Prepare for meetings using customer goals, usage data, and support history
• Follow defined success plans and frameworks to guide customers toward adoption milestones and retention drivers
• Use consultative techniques to align Docusign solutions with customer goals, pain points, and industry-specific use cases
• Identify growth opportunities and recommend feature adoption paths that support long-term business objectives
• Influence renewal readiness by driving successful product usage and showcasing best practices
• Collaborate with Product, Support, Renewals, and Sales to ensure a seamless, coordinated customer experience
• Escalate blockers or recurring issues to senior team members and functional leads as needed
• Maintain accurate engagement records and follow-ups in Salesforce and Gainsight
• Consistently meet performance targets related to engagement volume, CSAT, and adoption outcomes
• Build trust through clear, responsive communication and product expertise
• Promote use of self-service resources and advocate for follow-up sessions to drive deeper adoption
• Maintain strong product knowledge and stay informed on relevant customer industries and challenges
• Support or lead product showcase sessions and webinars to promote advanced features and use cases

Associate CSM

Customer Success Specialist responsible for engaging customers and ensuring product adoption. Collaborates with teams to provide exceptional customer experience while driving usage and retention.

account-executive

• Drive success of the company’s Platform product goals and objectives through achieving individual sales quota
• Cultivate relationships with ecosystem partners such as SAP, Salesforce and various Global and Regional System Integrators to drive pipeline generation
• Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria
• Identify, cultivate and close on net-new Platform business as well as helping identify upsell and cross sell opportunities within assigned accounts across multiple lines of business (e.g., IT, Procurement and Senior Management)
• Leverage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns
• Work effective with your peers at Docusign’s key partners to deliver joint value propositions
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support
• Travel as necessary, typically 25

Account Executive, Major CLM

Enterprise Account Executive at Docusign leveraging relationships to drive sales in Contract Lifecycle Management. Responsible for building enterprise-level customer connections and achieving sales quotas.

program-manager

• Own the strategy, design, and execution of the Sell Track, focused on partners who resell, distribute, and transact DocuSign offerings
• Define the partner journey including lifecycle phases, competency requirements, incentives, and benefits—ensuring it aligns with reseller and distributor business models
• Integrate AI-enabled insights to identify opportunities for growth, scale, and partner performance optimization
• Build and maintain scalable global partner programs across the full partner lifecycle: recruitment, onboarding, enablement, incentives, benefits management, compliance, and performance tracking
• Develop incentive structures (rebates, MDF, accelerators, and performance-based benefits) that drive reseller and distributor engagement and revenue outcomes
• Embed AI-driven enablement, automation, and analytics as foundational elements of program delivery
• Establish program governance models, KPIs, and scorecards to monitor partner performance and incentive ROI
• Utilize analytics and AI forecasting to evaluate program health, partner profitability, and the effectiveness of incentives, making iterative improvements based on data-driven insights
• Partner with operations and analytics teams to create scalable, automated partner workflows for incentives, deal management, and program compliance
• Ensure partner programs are measurable, efficient, and tightly aligned to global GTM and revenue objectives
• Collaborate with channel leaders, alliances teams, marketing, product, finance, legal, enablement, and operations to bring programs to market and ensure seamless execution
• Lead cross-functional initiatives that enhance partner experience, streamline incentive operations, and reinforce partner value
• Develop executive-level reports, dashboards, and presentations using AI-enhanced visualization tools to inform senior leadership and influence strategic decisions
• Communicate program performance, partner outcomes, and incentive impact clearly and confidently
• Define and optimize the end-to-end partner experience for resellers and distributors
• Use AI-enabled personalization, improved partner portal functionality, and scalable digital engagement to enhance partner satisfaction and program adoption

Partner Program Manager, Sell Track

Partner Program Manager optimizing and scaling global partner programs for DocuSign's reseller and distributor ecosystems. Designing high-impact frameworks to drive activation and profitability.

consultant

• Collaborate with the field sales team to cultivate and secure net-new business within an assigned territory and targeted accounts
• Uncover, comprehend, and document complex business challenges, processes, and enterprise architecture
• Engage in meaningful business and technical conversations, sharing industry insights with key stakeholders from all levels and business units within enterprise organizations
• Establish technical credibility and build confidence in recommended solutions leveraging your product expertise, custom product demonstrations, technical Q&A, business process diagrams, and product roadmap discussions
• Articulate selected recommendations and the business value they provide to diverse audiences
• Work collaboratively with sales partners and other internal teams to provide a world class buying experience
• Demo and sell based on value selling methodologies defined by the company

Associate Solution Consultant

Solution Consultant partnering with sales to discover customer challenges and develop integrated solutions. Providing technical expertise and driving business value through Docusign’s platform.

• Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
• Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
• Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
• Define and manage program governance, KPIs, success metrics, and reporting cadence
• Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
• Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
• Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
• Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
• Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

Partner Program Manager, Service Track

Partner Program Manager responsible for program design, scaling, and execution in partner management. Focused on consulting, implementation, and success services globally with AI-enabled strategies.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign

About the company

Open jobs

5 jobs found

Associate CSM

Docusign

Account Executive, Major CLM

Docusign

Partner Program Manager, Sell Track

Docusign

Associate Solution Consultant

Docusign

Partner Program Manager, Service Track

Docusign