Customer Success Specialist managing a portfolio of enterprise accounts at LeapXpert. Driving customer satisfaction, product adoption, and long - term business growth.
About the role
- CRM Analyst at a Brazilian pet nutrition company managing campaigns and strategies for customer engagement and retention. Focused on driving performance and growth through data-driven insights.
Responsibilities
- Plan, execute and optimize multichannel CRM campaigns focused on performance and growth;
- Develop, maintain and evolve relationship funnels, automated flows and personalized journeys with a focus on conversion, retention and repurchase;
- Manage the full lifecycle of CRM initiatives, ensuring direct impact on the business's strategic KPIs;
- Create and manage advanced segmentations based on behavioral, transactional and customer lifecycle data;
- Monitor and analyze key indicators (conversion, retention, LTV, churn, CAC, ROI), transforming data into actionable insights and execution plans;
- Conduct A/B tests, experiments and continuous hypothesis validation to drive incremental and scalable performance gains;
- Manage the customer base and evolve growth strategies for the loyalty program, defining engagement actions, segmentation, benefits and mechanics to boost retention, purchase frequency, average order value and LTV;
- Plan and execute CRM campaigns and communications integrated with the loyalty program;
- Evaluate the loyalty program's performance using KPIs such as enrollment, activation, engagement, recurrence, LTV and churn;
- Act as a technical reference in CRM, growth and loyalty;
- Orchestrate deliveries with internal teams, product, technology and partners;
- Anticipate opportunities for growth, efficiency and monetization of the customer base;
- Oversee CRM, automation and data platforms, ensuring performance, scalability and strategic use.
Requirements
- Bachelor's degree in Marketing or a related field;
- Solid experience in CRM, marketing automation and growth strategies;
- Practical knowledge of loyalty programs, engagement strategies and retention models;
- Required: intermediate to advanced knowledge of Microsoft Office and Marketing Cloud;
- Experience with BI tools;
- Preferred: knowledge of SQL, AI, English language proficiency and a postgraduate degree in the area;
- Availability to work on-site;
- Resident of São Paulo/SP.
Benefits
- Meal allowance (Vale Refeição)
- Health insurance
- Dental plan
- Life insurance
- Private pension plan
- Profit sharing (PPLR)
- Product discounts
- Christmas hamper
- School supplies assistance for children
- Gifts on special occasions
- Training and development
- Maternity/Paternity gift
- Wellhub (Gympass)
- Pet leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Strategic Marketing & CRM Manager enhancing brand positioning and digital strategies at Platzl Hotels. Leading CRM strategy and guest loyalty programs to strengthen market presence in Munich.
Intern supporting Financial Crimes Risk Management through data collection, research, and analysis. Collaborating with subject matter experts to enhance department processes and procedures.
Senior Testing Analyst in Financial Crime Risk Management executing testing engagements and ensuring compliance with regulatory requirements. Collaborating with partners and presenting findings efficiently.
Senior FCRM Testing Analyst responsible for executing compliance testing in financial crime risk management. Conducting research, analysis, and collaborating with partners throughout engagements.
Customer Success Specialist responsible for engaging customers and ensuring product adoption. Collaborates with teams to provide exceptional customer experience while driving usage and retention.
Customer Engagement Consultant connecting new and existing clients for life - changing hearing solutions. Engaging via calls and driving business growth while achieving KPIs.
Client Success Manager at Expedia managing advertising solutions for partners like hotels and airlines. Collaborating with Sales and supporting campaign strategy and execution.
Analista de CRM responsible for executing customer engagement strategies. Collaborating with diverse teams to optimize service offerings at Pmweb.
CRM Analyst responsible for developing strategies for enhancing customer experiences and satisfaction at Pmweb. Engage clients and create valuable marketing campaigns to drive growth.